Ramstein Dental Care

A CRUZ

2025-10-28

Google

My son had a scheduled dental appointment, yet we waited more than 15 minutes past the scheduled time without any communication or update from the staff. I understand delays can happen, but it would have been courteous to inform us. It’s also concerning that there’s a $25 fee for patients who are late, yet no similar accountability when the office runs behind. Respecting patients’ and parents’ time is an important part of quality care.

Lo Cherry

2025-10-17

Google

I don't usually leave reviews but I think it's important to warn others. I cannot recommend this place. I was going there every 4 months for over a year, and here is my experience with them.

At first, I had no complains. The cleanings were rough but I didn't mind it too much. However, my dentist would never come to check my teeth and their health. When I started experiencing pain, I asked to see my dentist twice. Each time, it wasn't my "assigned" dentist but another one (woman with brown hair). Not only was she incredibly rude and not nice at all, she dismissed me completely, did zero tests to investigate what caused the pain, and told me to "brush with sensodyne" (same comment as the hygienist, when I first mentioned it).

When I finally had enough, I went to a new dentist and, low and behold, I needed a root canal and had several cavities. The non-fun part is that I had braces installed towards the end of my "stay" with Ramstein dental care, thinking my teeth were healthy (just sensitive), so all of the brackets are now blocking my new dentist from properly taking care of those cavities. It's a mess. Everytime one starts to be painful, my poor orthodontist has to remove brackets so my new dentist can fix it.

Keep in mind, I was going to Ramstein Dental Care every 4 months for over a year (it not 2). This entire situation and the pain could all have been avoided if they had done their job, checked their patient teeth, and didn't dismiss them or gave them a really mean attitude, because they are insisting on being seen by the doctor.

The hygienist also got mad at me once for reminding her I had requested numbing. I had called the front desk to let them know about it in advance, but she didn't see the note at first. That's another thing I find unprofessional; why taking your frustration on the patient? Especially when they took all the steps they can think of to prevent confusion and inconvenience? It's OK to make a mistake, but at least apologize (she didn't).

Needless to say, I now have really bad dental anxiety and my trust in dental care in the area is completely shot. I would give minus stars if I could. It has been months and I am still dealing with those issues, now on top of the anxiety. Nothing can justify the lack of investigation into a potential problem or the rude, mean attitude of "healthcare professionals" when a patient is voicing an issue they are experiencing, or when they're in distress.

The staff at the front desk are nice, though.

Chris Bennett

2025-07-18

Google

I have been coming here for almost 5 years. Always okay except for today. Terrible customer service. The hygienist named I believe , Maisey or Macy, was unprofessional and not pleasant. They polished my teeth before cleaning. When I expressed my objection to this, I was met with a very hostile hygienist Macy or whatever her name was. Normally I have Aimee who is very nice. I will not be going back. For the fees charged, I expect way better interaction.

Devin Easley

2025-07-12

Google

The staff are very kind, knowledgeable and compassionate. I haven't a bad thing to say about my time here.

Allie Curtis

2025-03-13

Google

We had a great experience here! They saw me and my two kids (ages 3 and 14 months). Everyone was so kind and helpful. I would definitely recommend them!

Jessica Henry

2025-01-25

Google

Been coming here for two years now & have never not enjoyed each visit! They are all so understanding taking the time to explain everything in depth! Absolutely adore chatting with Cindy too!

ThatDudeMaison

2024-12-15

Google

I've been going to this place for 6 years and I can't recommend it enough. The main dentist guy is absolutely amazing. My girlfriend went one night right before they closed to get some x-rays done and have some of her cavities looked at. He sat us down and for like 25 minutes explained how cavities work, how we get them, and how to prevent them. It really doesn't sound like much but it was such a kind gesture, to give us this knowledge face to face at the end of his day when im sure he's tired from working. I've gone to him, my step father, and my mom. The technicians are so kind and the front desk people just radiate good energy, as cheesy as it sounds. They don't take you for all your money, they care, they're American, and you can tell they love what they do. Absolutely recommend this place to anyone. 100/10

Kristin Grant

2024-05-17

Google

My family and I have been in their care for 7 years now. The staff have always been super friendly and professional. They take the time to thoroughly explain procedures and are always able to get us same day appointments for dental emergencies. A great place to go if you suffer from dental anxiety as I do. Highly recommend their services!

Ariana Ferrell

2023-11-29

Google

I have two daughters that go here. One is nervous about Dentists, but she feels very secure here. I am also Thankful for the email reminder. I do not receive that from our other doctors anymore. It is useful since the appointments have a few months between them.

liz cervantes

2023-11-13

Google

In my experience, Ramstein Dental Care has been all around helpful in my concerns and have explained procedures thoroughly. They have informed me of what my options are and what could be the outcomes. The staff are really nice and I have not had a single problem throughout my visits. It's a warm and friendly environment. I highly recommend. 🦷🪥😁

jaslyn windham

2023-11-08

Google

I regularly come to this dental office and I love it. The staff are always welcoming and very attentive, it’s super easy to talk to everyone and the atmosphere is filled with so much positive energy. I could give this dental office a 10/10 if I could. I definitely recommend coming here if you’re new to the ramstein area or local and need a dentist to go to.

Angelica Ramos

2023-09-21

Google

Aimmie was very friendly and informative during my son's cleaning visit. Alex the dental hygienist and Dr. K were very sweet and thoroughly explained each step to my son when it came to his procedure. I highly recommend this place.